Obchodní podmínky

Who we are

weTender.ai is operated by [COMPANY LEGAL NAME], registered at [REGISTERED ADDRESS], company registration number (IČO) [IČO], VAT number [DIČ / IČ DPH], registered in the [COMMERCIAL REGISTER, SECTION, INSERT NO.]. In this document "we", "us" and "weTender" mean that company, and "you" means the organisation on whose behalf the account is used.

You can reach us at [CONTACT E-MAIL].

What the service does

weTender is a procurement assistant. Within the service you can describe what you need to buy, have that description turned into a structured specification, search for suppliers who offer it, send inquiries to them, receive and compare their offers, exchange follow-up messages, and keep a record of the case.

We provide the software and the processing that runs inside it. We do not sell the goods or services you are looking for, we do not act as your agent or broker, and we do not select suppliers on your behalf in a legally binding way.

Your account

To use the service you need an account, and you must give accurate registration details and confirm your e-mail address. The account is for use by your organisation; keep your credentials confidential and tell us promptly if you believe someone else has gained access to them.

You are responsible for everything done through your account, including actions taken by people you give access to. You must be at least 18 years old and authorised to enter into this agreement for your organisation.

How you use the service

You agree not to use weTender to:

• send unsolicited marketing, bulk advertising, or any message unrelated to a genuine purchase intention;
• misrepresent who you are or which organisation you are buying for;
• run inquiries you have no intention of acting on, in order to extract pricing from competitors;
• upload malicious files, attempt to gain access to other customers' data, or interfere with the operation of the service;
• use the service in breach of applicable law, including procurement, competition, export-control and data-protection rules that apply to you.

If you are a public-sector body, you remain responsible for complying with the public procurement rules that apply to you. weTender can support and document a process, but it does not by itself make a procurement procedure lawful.

Automated processing and AI output

Parts of the service use artificial intelligence: writing specifications from your description, judging whether a search result matches what you asked for, drafting inquiry and follow-up e-mails, reading supplier replies into comparable offers, and suggesting categories for supplier records.

AI output can be wrong. A price may be misread, a product may be matched incorrectly, a reply may be summarised inaccurately, and a supplier's terms may be more restrictive than the comparison suggests. The service is a tool for preparing decisions, not a substitute for your own judgement. Check anything that matters before you rely on it.

You control how much the assistant may do on its own. Each case runs in one of three modes — nothing sent without you, outgoing messages queued for your approval, or routine follow-ups sent automatically — and automated negotiation is limited to a defined set of concessions. Choosing a more automatic mode is your decision, and messages sent in that mode are sent on your behalf and count as your communication.

Communication with suppliers

Inquiries and follow-ups are sent in your name and identify your organisation as the buyer. You are responsible for the content of what goes out, including text drafted by the assistant that you approved or allowed to be sent automatically.

Supplier replies are received and stored in the case so they can be compared and referred back to. Suppliers are third parties; we do not guarantee that they will reply, that their offers are accurate, or that they will honour them.

Contracts and orders

Any contract for the goods or services you buy is concluded between you and the supplier. weTender is not a party to it. Documents generated in the service, including purchase orders, are prepared for your convenience from the information in the case; you are responsible for checking them and for the commercial and legal consequences of sending them.

Disputes about delivery, quality, payment or warranty are between you and the supplier. We can make the recorded correspondence available to you, but we do not mediate or take sides.

Data you upload

You keep ownership of the data you put into the service — specifications, uploaded files, supplier lists, correspondence and everything derived from them for your account. You grant us the rights needed to host and process that data in order to provide the service to you.

When you import supplier records that contain personal data, such as the name, e-mail address or phone number of a contact person, you confirm that you are entitled to provide that data to us for this purpose. In relation to that data we act as your processor; how we handle personal data is described in the Privacy Policy.

Fees and free use

You can create an account and run cases without paying, within the limits we apply to free use at the time. Paid use is quoted per organisation, based on how you buy, and is agreed separately in writing before it starts. Prices are exclusive of VAT unless stated otherwise.

We may change what is included in free use. If a change would affect an agreed paid plan, we will give you at least [NOTICE PERIOD] notice before it applies to you.

Availability and changes

We work to keep the service available and to improve it, but we do not promise uninterrupted operation unless a separate service-level agreement says so. Maintenance, third-party outages, and problems with e-mail delivery or with search and AI providers can interrupt or delay processing.

We may add, change or remove features. If we remove something you materially depend on, we will tell you in advance where we reasonably can.

Intellectual property

The service, its software, design and documentation belong to us or our licensors. You get a non-exclusive, non-transferable right to use the service for your own procurement while this agreement lasts. You may not copy, resell, reverse engineer or build a competing product from it.

Confidentiality

Each side keeps the other's confidential information confidential and uses it only for the purposes of this agreement. Supplier pricing and case content you hold in the service are treated as your confidential information. This does not apply to information that is public without a breach, was already lawfully known, or must be disclosed by law.

Liability

We are liable for damage caused intentionally or by gross negligence, for personal injury, and in any other case where liability cannot be limited by law.

Otherwise, and to the extent the law allows, we are not liable for lost profit, lost savings, missed purchasing opportunities, prices you could have obtained elsewhere, or loss arising from an incorrect AI output that you did not check. Our total liability in any twelve-month period is limited to the fees you paid us in that period, or [CAP FOR FREE USE] if you have not paid any fees.

Ending the agreement

You can stop using the service and ask us to close your account at any time. We may suspend or close an account that breaches these terms, that is being used to send unsolicited messages, or that puts the service or other customers at risk — where practical, after warning you first.

After an account is closed you can ask for an export of your case data within [EXPORT WINDOW]. After that we delete or anonymise it, except where we must keep records by law. Details are in the Privacy Policy.

Changes to these terms

We may update these terms, for example when the service changes or the law does. We will publish the new version here with a new "last updated" date and, for changes that affect you materially, tell you by e-mail at least [NOTICE PERIOD] before they take effect. If you do not accept a change, you can close your account before it applies.

Governing law and disputes

This agreement is governed by the law of [JURISDICTION], excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes we cannot settle between us go to the courts of [COURT / SEAT].

If any provision turns out to be invalid, the rest stays in force and the invalid provision is replaced by one that comes closest to its purpose.